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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

 


   

How do I start?

Upload file, dispute file (codes change regularly make sure disputing with correct code), add trade lines if possible. Example: utility bills, phone bills and new trade lines. Print off the auto populated data furnisher letters if applicable. Mail the disputes to the bureaus with online USPS system. Acquire documents from borrower via barcode fax: ID, Social Security Card. Additional items only if applicable: BK paperwork- Chapter 7,11,12,13 sch.F, and discharge. Deferment such as student loans, copy of original deferment from lender and police report for ID theft.

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How do I dispute with your software ?

The system pulls in all information needed to dispute properly and accurately with the full account numbers, codes, balances, and original date of activity. The questionnaire built in the engine to dispute each trade line is the unique part of Creditxp

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What is the Objective?

To clean up credit report, remove access accounts from report and give underwriters better perspective of credit file. Underwriters are more likely to fund the clean report without pages of duplicate and charge offs compared to one with only the charge off.

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What is the process?

If a borrower cannot obtain a loan, or would like to increase score to get a better interest rate you create an account in Creditxp. (you can charge borrower what you would like for your services) There is a one time $99.00 charge per file for each upload into Creditxp system. There are no extra charges you can redispute file as many times as you need. Complete the disputes, send out and track the progress of your files in your network page. It takes per file about ten minutes.

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Do you train us how to dispute the files?

Yes, that is included in the set up fee of $995.00 It takes one hour for training and it is done by a Webinar up to 10 people per class at your computer. The times are set on Tuesday and Thursday one at 10:00 a.m. central time and another one at 2:00 p.m. central time every week. Go to; http://www.creditxp.com/t-Webinar.aspx RSVP for a class after you have paid the set-up fee. Conference Direct Link; http://www.infiniteconferencing.com/Events/creditxp/?schedid=2206033

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How many times can we dispute a file?

The files needs to be disputed three times. The system is designed to go in 45 days each cycle. When the file status counts down to 0 days left in your pipeline that is when you would redispute your file and send it to the bureaus again and even a third time. Once cycles are complete then you have verified everything and file is complete. This is up to you if you want to work redisputes into your original fee to the borrowers since you are disputing the files yourself. Debtxp is available to negotiate payoff of verified accounts.

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Can  is use the bar code fax integration?

Yes, that is included in the cost of $99.00 per upload. The Barcode Fax generated fax cover page is what makes it convenient for you to have everything under that one file to process the loan. Have your customers, realtors, escrow officers and processors use it to fax condition for the file. Fax in sales contract, surveys, HUD1, W-2's, pay-stubs, VOR's, VOE's  ect.... Everything saved as a PDF so the compliance issue is resolved for falsifying any documentation. Login and view from any internet access with your secure login.

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How big is your data base for uploads and faxes?

Endless, you have a huge advantage to keep all of your contacts and files paperless and at your finger tips within one system. Once they have closed on this loan after the credit clean up you might want to get a hold of them 2 years down the road and you can with this system and have everything in the system to process a refinance on the loan.

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Can I use your system as a contact manger?

Yes, You can track the progress of prospects, status of existing clients, determine when files will need to be contacted, download Skype VOIP for free internet phone service to make calls from your pipeline. View qualifying loans with in the Lendersxp loan AUS matrix and guidelines.

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What credit providers are compatible with your system?

are the main providers that are used for direct upload. Why these reports and not others? They have the best data to auto populate information for the DF Letters and Source Codes. Resulting in better dispute outcome.

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Last modified: 10/15/07.